Privacy Policy

Our website address is: https://travelbase.eu. This website collects some personal data from its users.

Cookies

Our website uses cookies, take a look at our cookie policy.

Advertising

  • Meta ads conversion tracking (Meta pixel) and Google Ads conversion tracking
Personal Data: Trackers; Usage Data
  • Facebook Audience Network
Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data
  • Google AdSense
Personal Data: Cookies; Usage Data

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

Analytics

  • Google Analytics
    Personal Data: Cookies; Usage Data

 

Managing contacts and sending messages

  • Mailchimp & ActiveCampaign
    Personal Data: email address and name (optionally)

 

Interaction with live chat platforms

  • Facebook Messenger Customer Chat
    Personal Data: About Me; Cookies; Usage Data

 

Registration and authentication

  • Direct registration
    If you register for a trip, the following data will be stored: Personal Data: address; city; country; date of birth; email address; first name; gender; last name; password; phone number; picture; various types of Data.

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  • Google user data (Sign in with Google)
    Our website offers the option to register and sign in using your Google account. When you choose to do so, our application accesses, uses, and stores the following Google user data:
    Data accessed

    We access only your name and email address from your Google account. We do not access, collect, or interact with any other Google user data.
    Data usage

    We use your name and email address solely to create and manage your account, to authenticate you when you sign in, and to communicate with you about your trips and registrations. We do not use this data for advertising or any purpose other than providing the service you requested.
    Data storage

    Your name and email address are stored securely in our account database for as long as you maintain an account with us. You can request deletion of your account and associated data at any time by contacting us.
    Data sharing

    We do not sell, transfer, or share your Google user data with third parties, except as necessary to provide the service (for example, our email delivery providers Mailchimp and ActiveCampaign) or where required by law. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

 

Remarketing and behavioral targeting

  • Google Ads Remarketing and Facebook Remarketing
    Personal Data: Cookies; Usage Data
  • Facebook Custom Audience
    Personal Data: Cookies; email address

 

Tag management

  • Google Tag Manager
    Personal Data: Usage Data

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase your personal data. Please note that we may need to retain certain information for administrative, legal, or security purposes.

How to request deletion of your account and personal data

To request deletion of your Travelbase account and all personal data associated with it, please email
gdpr@travelbase.eu.

To help us process your request quickly, include:

  • Your full name
  • The email address used for your Travelbase account (or the email used to sign in)
  • A clear statement that you request account deletion and erasure of associated personal data
  • Any relevant details that help us identify your account (for example: booking reference, if applicable)

We may ask for additional information to verify your identity before deleting data.
We will handle requests in accordance with applicable data protection law and our retention obligations.

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed on this page, users may learn more about how to generally opt out of interest-based advertising in the dedicated section of the Cookie Policy:
Cookie Policy.

Facebook and other third-party platforms

If you connected your Travelbase account using Facebook Login (or another third-party login), you can also remove Travelbase’s access from within the third-party platform settings (for example, in Facebook: Settings & privacy > Settings > Apps and Websites).
Removing access stops future data sharing from that platform to Travelbase, but it does not automatically delete your Travelbase account data.
To request deletion of your Travelbase account and associated personal data, email
gdpr@travelbase.eu.

Contact information

Owner and Data Controller

Travelbase BV
Sassevaart 42, 9000 Ghent, Belgium
Avenue Gevaert 249a, 1332 Genval, Belgium
Grote Markt 16, 2511 BG The Hague, The Netherlands

General contact email: info@travelbase.eu
Privacy (GDPR) requests: gdpr@travelbase.eu